Location: Virginia Beach
Posted on: January 22, 2023
OVERVIEW : The Collections Specialist is a seasoned, career
collector- responsible for managing a complete portfolio of
high-profile, past-due accounts. Responsibilities include but are
not limited to partnering with past due consumers to resolve
balances, effective negotiation, skip tracing and compliance with
all regulatory and company requirements and policies.
---Service customers by resolving past-due loan balances within the
guidelines of company policy.
---Process necessary paper-work, and verify and analyze required
documentation to ensure maximum success for customers to be able to
---Demonstrate ability to achieve or exceed monthly goals.
---Support and cultivate strong relationship culture through
on-going customer contact, quality customer service and superior
---Answer customer questions regarding products, fees, and account
histories while complying with disclosure requirements, regulations
and consumer privacy policies.
---Input necessary data into company's database with a high degree
---Maintain a high volume of daily, direct communication with
---Provide operational support through working with other
departments to resolve issues that develop.
---Ensure customer records are up-to-date and accurate.
---Skip trace customers for up to date contact information.
---Manage and track lending and collection activity in a clear,
understandable & accessible manner.
---Follow all FinFit policies and procedures.
---Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
---At least 3-5 years of proven, successful collection
history---Excellent customer service skills
---Strong organizational and negotiation skills
---Expert written and verbal communication skills
---Strong sales skills, including cross-selling
---Ability to prioritize and make reasonable "on-the-spot"
decisions regarding customer transactions, weighing customer
satisfaction issues against company exposure to loss or fraud
---Ability to work in a fast-paced environment
---Able to work well under pressure
---Ability to set priorities/multi-task/meet deadlines---Able to
interact with all levels of personnel
---Ability to work in both a team environment and independently
---Proficient computer skills
---Problem solving skills
---Ability to research and skip-trace delinquent customers using
available files and databases Familiarity with Microsoft Office
software including Word, Excel, and Outlook
---Spanish language skills a plus
Keywords: FinFit, Virginia Beach , Collections Representative, Accounting, Auditing , Virginia Beach, Virginia
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