Sales Operations Manager
Company: The Judge Group
Location: Virginia Beach
Posted on: May 5, 2024
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Job Description:
We are actively recruiting a Sales Operations manager for an
industrial equipment manufacturer in Norfolk, Virginia. This role
works cross-functionally and is responsible for coordinating with
sales, marketing, engineering, and production teams to forecast
sales, provide insight and strategy for growing existing client
accounts, win new business, and deliver manufactured products to
meet and exceed customer specifications and quality standards in
cadence with manufacturing capabilities.This job will have the
following responsibilities:Work with the sales and marketing teams
to determine best practices for managing customer relationships and
selling manufactured goods.Guide sales department with data driven
insights to get optimum flow and analyze feedback on proposals to
increase sales and marginal profit.Develop and implement territory
and customer specific sales and marketing plans via continuous
demand forecasts, tracking opportunities with existing customers,
and pursuing new customers to increase sales in the territory, and
forecast annual sales figures.Receive customer RFQs and coordinate
with Sales Engineering department on product recommendations and
prepare quotations. Coordinate with production scheduling to
prioritize orders based on lead-times and customer demand to
optimize margins.Supervise sales support/customer service
team.Visit and call on customers and remote manufacturer sales
representatives to maintain relationships.Effectively negotiate
pricing, lead times, delivery dates, contractual agreements, and
complaints with sales representatives and customers to finalize
deals.Understand thresholds for acceptable terms and consult with
Counsel and HQ to receive when in doubt.Effectively communicate
cross-functionally (Sales, Production & Planning, Inventory
Control, Product Engineering, Purchasing, Logistics, Quality
Assurance) and facilitate inter-departmental meetings as
necessary.Coordinate with production and engineering on product
design, delivery, and variables to meet customer requirements.
Arrange and coordinate customer and supplier visits with internal
departments to ensure positive customer experience.Ensure inventory
availability for quotes, accounting for freight pricing as
necessary.Regularly track and follow up on production status to
expedite and ensure on-time delivery for customers.Attend staff
meetings, monthly, quarterly management, and annual meetings, and
meet with customers and sales representatives to maintain and
optimize customer relationships.Delegate point-person to
trouble-shoot product's design or delivery issues.Provide Marketing
and Product Engineering departments with appropriate direction to
effectively perform including SOPs for fielding and assigning
RFIs.Supervise, instruct, and train the Marketing team on
best practices, industry trends, and demand/supply/inventory
current states to optimize effectiveness.Review and validate
monthly report of sales commissions and resolve disputes. Conduct
annual evaluations of reporting staff.Qualifications &
Requirements:Bachelor's Degree (preferably in engineering or
technical field) or ten-years related experience and/or
trainingPrevious supervisory or management experience.Experience in
sales operations management, sales engineering, technical sales
support, industrial marketing, customer success, customer
experience, etc.Experience with producing data-driven insights and
guidance to marketing to inform effective marketing
campaigns.Organizational, process improvement, and multi-tasking
skillsProficient in Microsoft Word, Excel, Power Point, Access,
etc.Experience with ERP systems.Willingness to travel as need to
meet with customer representatives. Knowledge of the power utility
industry preferred.Excellent customer service, communication,
negotiation, and collaboration skills.Willingness to work onsite on
a traditional schedule.
Keywords: The Judge Group, Virginia Beach , Sales Operations Manager, Professions , Virginia Beach, Virginia
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