Hospice - Patient Advocate (Account Executive)
Company: Intrepid USA
Location: Virginia Beach
Posted on: May 4, 2024
Job Description:
Intrepid USA - Our vision makes a difference: We are a top 10
national home healthcare company with an overall 50 year history of
excellence driving our future vision forward. - We are putting a
dent in the homecare universe through our commitment to providing
affordable, personalized, patient and family centered medical home
healthcare, home hospice, private duty homecare and independent
living support services delivered in a concierge style, on-demand
to create an exceptional patient experience. - What makes our
vision different:
Culture driven by servant based
leadership with an inverted organization chart. Our clinical teams
are at the top and our CEO is at the bottom supporting our
organizationOur Care Centers are not franchises. We have a National
Support Center helping our Care Center leaders manage and drive
their local "family business" style of operations, clinical and
patient experienceOur teams manage their local Care Centers where
they are embedded in the fabric of the communities they serveWe are
committed to caring for our patients just as if they were our
familyWhy working here is awesome:
Industry leading online training
system and modules for continuing education thru Intrepid
UniversityClinician centric WellSky EHR to improve clinical
documentation quality and patient careCompetitive pay with
healthcare, dental, vision, pharmacy, Flexible Spending Account,
Dependent Care Account benefits with affordable premiums for
Full-time team members401K available to all team membersSupportive
time away through PTO time and company paid holidays for Full-time
team membersMobile benefits access, 98.6 telemedicine -access,
health education library and health cost estimator for Full-time
team members.Company paid Life Insurance up to $50K and AD&D
insurance with the option of additional affordable voluntary life
and AD&D available for Full-time team members.Short and long
term disability insurance available at affordable rates for
Full-time team members.Talent science that improves the quality of
our talent acquisition, recruiting process and team membersGreat
work you'll do here:The Patient Advocate will develop relationships
with community referral base and potential referral sources to meet
targeted financial objectives and annual budget. Complete a market
analysis to use in developing and implementing marketing plans. Use
the marketing plans to maintain and increase client/referral base.
-
Collaborate with the Administrator
and Regional Director of Sales to develop monthly sales plan that
will assist in maintaining current client base and identifying
potential referral sourcesInitiates and facilitates contracts with
referral sourcesDevelop and implement sales plans that are
consistent with market analysis and reflect current potential
referral sourcesMeet monthly Agency targeted Medicare admission
goalsMaintain a weekly call plan of targeted referral sources and
manage time and resources to complete the planProvide ongoing
recommended enhancements to current services and development of new
service/niche offeringsDevelop and maintain Physician, Hospital and
Assisted Living Facilities profiles including background, contact
history, objectives, referral trends etc.Maintain communication
with referral sources to ensure customer satisfactionResearch and
maintain up-to-date information on market competitors including
patient, census, referral source and marketing strategiesMaintain
open communication with the Administrator and Regional Director of
Sales towards goals and challenges in the industryAct as a liaison
between referral sources and agency staff to resolve service
problems and maintain positive relationsParticipate in Weekly
Sales/Operations meeting with Administrator and agency staff to
discuss sales activity, potential problems and new
opportunitiesBuild relationships through networking with
colleagues, clients and community organizationsPromote Services
through conventions, trade shows, public relations etc.Complete
other assignments and duties as requested and assigned to
accomplish the goals and objectives of the CompanyWhat we'll love
about you:
Passion and commitment to clinical
excellence, quality and integrityEmbracing and leading the patient
care mission through providing an exceptional patient
experiencePositive attitude and ability to fit in as a
collaborative team member for patient careExcellent interpersonal
communication and patient/family engagement skillsOutstanding
business skills possessing superb leadership, strategic planning,
and operations oversightCommitment to clinical documentation
excellence and quality along with ability to educate and inspire
othersHigh energy, focus, work ethic, motivation and commitment to
lifelong learning and growthAbility and demonstrated skills leading
clinical and non-clinical teams through persuasiveness and
credibilityExperience with CRM and EHR systemsProficiency with
federal, state and governing agency regulations for homecare and
hospiceProven background providing clinical education and training
to both clinical and non-clinical teamsKnowledge and comfort level
working with technology and enterprise wide support systems and
toolsUnderstanding and knowledge of statistical methods, Lean Six
Sigma in Healthcare and TQM methodsSuccessful management of a heavy
volume of work, changing priorities as neededExcellent project
management, program development and management skillsAppropriate
judgment and critical thinking in decisions that requiring
consideration of regulatory compliance, customer service, patient
welfare and company interestsOutstanding presentation, writing and
communication skillsStrong ability to be the public face of the
organization, and serve as an advocate for Home Healthcare, Home
Hospice and other service linesCreative thinker who embraces
thought leadershipCapable of making tough decisions and willing to
take responsibility for them.Bachelor's Degree in Marketing,
Business, a health-related science (e.g., nursing, pharmacy) or the
equivalent.Two (2) years' of progress growth experience in sales
and/or healthcare marketing, preferably in HospiceValid driver's
license and automobile insurance#SALES
Keywords: Intrepid USA, Virginia Beach , Hospice - Patient Advocate (Account Executive), Healthcare , Virginia Beach, Virginia
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