ERP Technical Services Manager
Company: HonorVet Technologies
Location: Norfolk
Posted on: May 4, 2024
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Job Description:
Position: ERP Technical Services Manager
Department: Technology
Reports To: Director of ERP Services
Location - Virginia (Norfolk/Hampton)
Job Summary:
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit
duties that might reasonably be assigned.)
--- Participates in developing and monitoring department goals,
objectives, and systems.
--- Identify and resolve IT and technical issues relative to
financial system.
--- Hold regular progress meetings with departmental management to
ensure software is providing information the agency requires.
--- Develop and manage the tactical plan for implementation of
updates, fixes, and enhancements to include development of
timelines and documentation regarding the implementation
process.
--- Work closely with all client's Departments to ensure customer
needs are met.
--- Research product development options and aids in analysis for
product direction.
--- Supervises critical path activities to troubleshoot or escalate
appropriately
--- ssist in aligning IT with business requirements
--- Works with application analysts in support of Day-to-day
operations for ERP applications.
--- nalyze requested system changes to ensure intended impact and
prioritize implementation appropriately.
--- Serve as technical resource to assist in continued growth and
utilization of the software system.
--- Identify customer needs and understand the difference between
functional and technical support.
--- Coordinate with the Database Services, Information Technology
and Technology Project teams to quickly resolve issues.
--- Responsible for the management, productivity and quality of
service and work of direct reports.
--- Manage records created and received in compliance with the
clients's Records Management Policy and Procedures.
--- Responsible for maintaining a general awareness of clients EMS.
Responsible for handling all related job responsibilities in
accordance with the following: client's Environmental Policy,
relevant EMS Standard Operating Procedures, and Emergency
Management Plan.
--- Prepare and/or coordinate with other departments any
documentation required in support of the FTA triennial reviews,
drug and alcohol audits, independent audits, state audits, EEO
program audit, etc.
--- Performs other duties as assigned.
Required Knowledge, Abilities and Skills essential to Job
Functions:
--- In depth working knowledge of Financials ERP software as it
relates to technically supporting financial applications.
--- Technical knowledge of ERP Applications.
--- Must have the ability to quickly identify problems and
implement solutions with minimal downtime
--- Must have strong critical thinking skills, using logic and
analysis to identify the strengths and weaknesses of different
approaches.
--- Strong interpersonal, organizational and communication skills
are essential
--- Strong people manager who can handle a varied workload and
potential stressful situations
--- ble to work with groups to build consensus
--- Positive, flexible, pro-active approach to delivery
--- ble to deal with uncertainty.
--- Reliability and willingness to assume responsibility for
achieving team goals.
--- Strong customer service background. Detail oriented, with
excellent verbal, written, interpersonal presentation and
negotiation skills.
--- Experience managing programs involving full life cycle
deployment from conception to production managing and working with
departments on all aspects of solution delivery.
--- bility to motivate, inspire, counsel, and facilitate
individuals and teams to take responsibility and accountability for
the goals will be an added advantage.
--- Implement and lead an effective business process change
management process that pro-actively identifies business process
changes and incorporates an appropriate impact analysis and
approval for such changes across the project team
--- Good interpersonal skills with experience interfacing
effectively between business and IT teams.
--- Ensuring regulatory compliance, at all times, by defining and
ensuring adherence to established processes and maintaining updated
documentation at all times.
--- Strong quantitative, analytical and problem-solving skills.
--- bility to effectively convey information and work well in
structured and non-structured environments.
--- bility to interface with end users and effectively understand
and support their requirements.
--- bility to handle multiple tasks simultaneously and meet
multiple deadlines.
--- bility to effectively multi-task and adapt to a rapidly
changing environment.
--- Excellent written and verbal communication skills with a strong
customer focus.
--- Proven experience using Microsoft Office Suite (Excel, Word,
Projects, etc.).
--- dhere to Project Management practices and business change
control process
Required Software Knowledge and Skills essential to Job
Functions:
Proficiency in using computer systems and the listed software
applications associated with performance of assigned work is
essential. Basic problem-solving skills associated with software
applications used is expected. Software usage relevant to job
duties will be evaluated.
Essential Software Applications:
Microsoft - Outlook, Word, Excel, and PowerPoint; Microsoft
Dynamics Finance and Operations AX2012 or D365.
Safety Responsibility:
Qualifications:
Training and/or Education:
Bachelor's Degree in Computer Science or a related field from an
accredited college or university.
Required Experience:
5+ years' experience as Technical Manager or Lead in support of ERP
Financials Software applications.
Preferred Experience -
Microsoft Dynamics Finance and Operations AX2012 or D365.
Licenses or Certificates:
--- Virginia Driver's License
--- PMP Certification preferred
Special Requirements:
This position is classified as essential personnel.
FLSA Status:
Exempt
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Work requires high-speed operation of keyboard
devices.
Unusual Demands:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Work involves meeting multiple demands on a
timely basis. Duties may require some seasonal overtime.
Keywords: HonorVet Technologies, Virginia Beach , ERP Technical Services Manager, Executive , Norfolk, Virginia
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